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Product services

specialised services

VUMS DataCom is a long-standing value-added distributor operating in the Czech telecommunications market. All the time we try to listen to the needs of our customers, whether it is a multinational company or a local Internet provider in the region.

We are therefore fully aware of the importance of the reliability of our technologies, as the work of thousands of users depends on their functioning. However, any technology, no matter how advanced, can fail. That's why we offer product services that reduce the impact of network problems on the functioning of users' applications. You can find an overview of these below.

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"Comprehensive data communications solutions"

Our network solutions enable applications that can really help your business.

service offer

Guarantee spare parts supply

Due to the variety of products and frequency bands, not every operator can afford to purchase their own spare connections, so for many years we have been providing our customers with a guaranteed spare parts loan service in case of failure.

Principle of the service

  • We maintain our own stock of spare parts for quick loan needs. We guarantee to lend the relevant part to ensure the functionality of the connection in the event of a technical failure of the supplied equipment, for the entire repair period of the original part.
  • The repaired part under warranty is returned to the user, the loaned part back to our warehouse.
  • A spare part provided in exchange for an out-of-warranty part is not exchanged back, thus saving one planned outage and a technician visit.

Parameters of the service

  • The minimum scope of the spare parts set is specified in the annex to the contract. We are thus able to limit the service to only those products that are crucial for the user.
  • Spare parts are stored at the agreed address in Prague.
  • Spare parts are made available on request within 2 hours of the user's request during normal working hours on working days, or within 4 hours outside of these hours, 24/7/365.
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service offer

PoC

Proof of Concept is an activity whose main purpose is to demonstrate the functionality of a solution in practice. Before the PoC itself, it should be clearly defined what the purpose of the PoC is. The outcome of the PoC itself is to convince the user of the promised qualities and features of the solution under test.

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service offer

Technology Partner Services

VUMS Datacom represents major global technology companies for which it performs:

  • Outsourcing business organisation
  • Representation of technology companies in the Czech Republic, Slovakia and on the international market
  • Creation of business verticals according to the needs of the technology partner
  • Designing solutions and business cases for market needs
  • Consultancy related to the transition from traditional communications to high QoE services
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service offer

Consulting 

We provide our business partners with consulting activities, such as setting up the correct equipment configurations, optimising the operation of network elements, consulting, analytical work, project management and preparation, installation of the equipment itself, operational supervision and much more. All these activities are tailored to the needs of the partners individually to their maximum satisfaction.

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